Business Communication Skills

English is currently the language of international business, therefore, business people must be able to communicate effectively in English in order to achieve professional success.  This course aims to provide participants with essential English language skills so they can 1) manage and actively participate in meetings; 2) engage in telephone conversations with English-speakers; 3) give clear and compelling presentations and project updates; 4) negotiate with English-speaking clients and customers and 5) write important business emails and documents. In this highly interactive course, participants will acquire an understanding of crucial business vocabulary and related grammar structures through group work, practical exercises and simulated discussions. The aim of this course is to cultivate participants’ general comprehension of Business English and to provide them with practical language strategies, which they can use to communicate effectively in a variety of important business contexts.

The programme includes:

  • Presenting yourself and your company
  • Essential Business Grammar 1: numbers: dates, times and figures
  • Essential Business Grammar 2: describing increases, decreases and business trends
  • Project updates: explaining timelines, problems and corrective actions
  • Telephone skills: pronunciation, intonation and interrogative phrases
  • Conference Calls: introductions, discussion management, conclusions and expressions
  • Meetings: setting agendas, giving feedback, expressing agreement and disagreement
  • Presentation skills 1: introducing / explaining / summarising topics
  • Presentation skills 2: describing charts, graphs and diagrams
  • Business writing skills: emails, reports and memos
  • The grammar of negotiation: conditionals and modal verbs
  • The grammar of management: obligations and imperatives

Participants will learn how to:

  • Provide performance reviews, project updates and future economic projections
  • Ask and answer business-related questions on the telephone or face-to-face
  • Manage and participate in business meetings and conference calls
  • Give effective presentations and explain visual information
  • Write business emails and reports
  • Effectively negotiate and bargain

Who should attend?

  • Middle-level managers
  • Low-level managers
  • Project managers
  • Team leaders
  • Purchasing managers
  • Sales managers
  • Marketing professionals