Business Communication Skills

English is currently the language of international business; therefore, businesspeople must be able to communicate effectively in English in order to achieve professional success. This course aims to provide participants with essential English language skills so they can 1) manage and actively participate in meetings; 2) engage in telephone conversations and conference calls with English-speakers; 3) give clear and compelling presentations and project updates; 4) negotiate with English-speaking clients and customers and 5) write important business emails and documents. In this highly interactive course, participants will acquire an understanding of crucial business vocabulary and related grammar structures through group work, practical exercises, and simulated discussions. The aim of this course is to cultivate participants’ general comprehension of Business English and to provide them with practical language strategies, which they can use to communicate effectively in a variety of important business contexts.


  • Business networking: presenting yourself and your company
  • Business meetings 1: setting the agenda, discussion management and time management
  • Business meetings 2: opinions, agreement, disagreement
  • Conference calls: introductions, discussion management, conclusions, and expressions
  • Telephone skills: making/receiving calls & leaving/taking messages
  • Business writing skills 1: emails
  • Business writing skills 2: reports
  • Presentations: describing increases, decreases and business trends
  • Project management: explaining timelines, problems, and corrective actions
  • Management: leadership and communication


  • Give project updates and economic projections
  • Ask and answer business-related questions on the telephone
  • Manage and participate in business meetings and conference calls
  • Give effective presentations and explain visual information
  • Write business emails and reports
  • Effectively negotiate

Business Communication Skills Online